Terms & Conditions

Your submittal of an online order and/or your signature on our Order Acknowledgment is a conditional acceptance by Promote It Cafe of your offer to purchase our goods and your acceptance of our terms and conditions. It may contain terms that differ from or add to those contained in your purchase order, should you have one, and to the extent that this is the case, Promote It Cafe hereby expressly conditions its acceptance of your offer on Promote It Cafe’ assent to the additional or different terms. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. 

Production & Shipping 
Production time varies from product to product and will depend on the decoration technique, but most items ship within 5 days of art approval. Many items are available in as little as 24 hours so please contact us to speak with a service specialist for free rush production options.  Customer agrees that it will not hold Promote It Cafe accountable for delays in delivery occasioned by acts of God or other circumstances over which we have no direct control.

Sales Tax
Promote It Cafe is required by law to collect all applicable state and local taxes for services and goods shipped to Pennsylvania. Customers in other states may be required to remit use taxes. Please consult your tax advisor. Companies, individuals and organizations who are exempt from sales tax should provide us with a copy of their resale certificate.

Cancellations and Alterations to Existing Orders
Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. Promote It Cafe will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, there will be a minimum charge of $50.00 to cover order entry and preparation expenses. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include but are not limited to setup charges, artwork preparation charges, shipping charges and restocking fees. All completed work and costs incurred will be the responsibility of the customer.

Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at 800-373-7890 within 15 days of receipt. We advise opening your merchandise to review its quality if you do not intend to use it right away. After this time we will be unable to go back to our suppliers for credit. Please have your order number available. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. If any problem arises, please call customer service immediately. If necessary we will issue an RMA number (Return Material Authorization) and provide you with a special shipping address.

Promote It Cafe County of Origin: U.S.